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Tenant Sentiment Dashboard

Updated

 

 

This report is intended to help you drill down into your tenant's satisfaction with your Activate app, as well as event and office offerings. We'll break down each part of the dashboard in this guide. 

 

  1. Using the Tenant Sentiment Dashboard 
  2. Overall Metrics
  3. Facilities 
  4. Office
  5. Building 

 

 

Using the Tenant Sentiment Dashboard 

 

To view the analytics of the survey results, navigate to the Insights & Reports section, then to Tenant Sentiment. Here you will find a dashboard of KPIs and visualizations displaying the results of your Tenant Sentiment Survey.

 

 

Tenant Sentiment Survey_Insights and Reports.png 

 

To begin, note that you can filter by;

  • Response date: Choose from a select of pre-set ranges, or choose custom dates
  • Property Name
  • Tenant Name

When you have selected your filters, click the Run button to apply them. 

 

 

 

 

 

 

Overall Metrics

 

To start with, the dashboard displays an overall response count, as well as overall satisfaction. You can also see how these metrics have changed over time. 

 

  • Response count
  • Overall satisfaction
  • Comments and suggestions
  • Overall satisfaction by Tenant

 

 

TSS dashboard_4.png

 

 

Facilities

 

Here's where you can keep an eye on overall satisfaction with your facilities management, and view any disparities in satisfaction over time or by tenant. 

  • Average Service satisfaction
    • Satisfaction over time
    • Work order satisfaction by Tenant
  • Average Facilities Satisfaction
    • Satisfaction over time
    • Facility satisfaction by Tenant
  • Average Amenity satisfaction
    • Satisfaction over time
    • Amenity satisfaction by Tenant

 

 

TSS dashboard_3.png

 

 

Office

 

In this section, you can view your tenant's satisfaction with their office space. 

  • Average Office space satisfaction
    • Satisfaction over time
    • Office satisfaction by Tenant
  • Average Space utilization
    • Satisfaction over time
    • Space utilization satisfaction by Tenant 

 

 

TSS dashboard_2.png

 

 

Building

 

Lastly, view how satisfied your tenants are with your events, the Activate app, and your management performance. 

  • Average Event satisfaction
    • Satisfaction over time
    • Event Satisfaction by Tenant
  • Average App satisfaction
    • Satisfaction over time
    • App Satisfaction by Tenant
  • Average Management staff satisfaction
    • Satisfaction over time
    • Management Satisfaction by Tenant

 

 

TSS_dashboard 1.png

 

 

 

 

 

 

 

 

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