VTS Activate allows for numerous property management integrations, providing even more value to property teams.
Angus Systems
What is Angus Systems?
Angus Systems is a building maintenance solution.
Tenants or building staff file maintenance requests, and the property management team views those requests in the Angus portal. They then service and update those requests. Users view the status of their submitted requests in their Angus profile.
Angus WebView Integration
The Angus integration with VTS Activate is through an Authenticated WebView that allows users to access the following Angus modules:
The WebView integration compares the user's Primary Email in VTS Activate with the list of authorized users in Angus and allows them access to the Angus portal through the Activate app.
Creating an Angus WebView Integration
Contact your VTS Activate Client Services team for assistance with creating the Angus integration pages.
Access to Angus Modules
Once the integration is configured and created, up to three new Info Cards appear in the Page Center for placement in an appropriate tab page.
If a member clicks on these links, their primary email address in VTS Activate is compared with the accounts in Angus, and the member is allowed in if there is a match.
Troubleshooting
Connecting to the Angus platform requires matching the verified email address of the user in Activate with an account on Angus.
Error Messages
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You do not have authorization to access this page: If this error message appears, either the user does not have an Angus account, or the Angus account can't be found because the user's primary email in VTS Activate does not match the email associated to their Angus account.
- On the desktop, select the Profile icon to change or manage the primary email address.
- Select Manage Logins.
- If the email address does not match the one in Angus, select Add new Login and enter the email address that matches Angus.
- Go to the email inbox and click on the verification link.
- Return to the Profile tab in Activate and indicate the new, verified, email address as the primary by clicking on the radio button next to it:
- If you have multiple email addresses in your profile, ensure the primary email is the one that matches the one used with Angus Systems. The primary email address is shown in green, with the radio button filled in.
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Invalid or Unsupported SAML Request: If this error message appears, the user's primary email is not verified within the Activate app. Once the user's primary email is verified, it will send the primary email address to compare against the email address in Angus.
- To check whether your email address is verified, go to the Profile tab.
- Select Manage Logins.
- If the email address matches the one used in Angus but says unverified, click on unverified to send a verification email to the address listed.
- Go to the email inbox and click on the verification link.
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Return to your Profile and make sure the verified email is also the primary. If not, select the radio button next to the desired email address.
- Return to the Angus link and select the info card.
Building Engines Prism
What's Building Engines?
Building Engines is a platform that manages maintenance requests, space reservations, visitor access, and more.
How does VTS Activate integrate with Building Engines?
Users can log in to Building Engines directly in the Activate platform to submit, view, and complete work orders associated with their Building Engines account. Users can also create and view visits with a connection the Activate's Visitor Management module. All users need to do is complete a onetime login to their Building Engines account, and then everything they submit in the Activate webview will automatically be sent to Building Engines.
How do people access Building Engines from Activate?
Users access Building Engines through an integration link set up by VTS Activate in your channel. We'll need the Building ID provided by Building Engines to set up the integration. Once your integration is set up, users see a one-time login to connect their Building Engines account:
How do users manage their work orders in Activate?
Once you log in, there's a button to create a new work order. And once you submit your information, you can see all of your open requests and closed requests directly in Activate.
Users can also:
- Check the type, status, priority, and requested by details
- Add or view comments from maintenance
- Cancel the order (if it's still unassigned by the admin in Building Engines)
- Add attachments, like a photo of the issue
What about visitor management?
Users access visitor management features just like work orders—through a one-time login to their Building Engines account. After they're logged in, they can create a visit and see their upcoming and past visitors in a webview directly in VTS Activate.
J-Pass
What is J-Pass?
J-Pass is a mobile solution by HUB Parking that allows members to find and pay for parking and manage their monthly parking passes.
What can members do with the integration?
The integration allows members to:
Reserve a parking spot in advance,
Use an existing parking pass to enter and exit,
Pay for parking once parked.
How does a member use J-Pass?
Parking passes appear in the Passes section of the J-Pass integration which members can scan at a gate or beacon when they arrive. They can also manage parking passes and make payments for one time parking.
More information
To add the J-Pass integration to your Activate channel, you will need an account with J-Pass for the modules you want to add. J-Pass will provide you with:
Service URL
Relay State
Contact your VTS Activate Customer Success representative with this information.
LiveSafe Safety Solutions
What is LiveSafe?
LiveSafe is a provider of safety solutions. LiveSafe is a risk intelligence solution. It allows tenants to submit security tips and chat with the on-site security team. Agents can respond to and escalate tips & messages as needed via the LiveSafe web portal.
Submit emergency & non-emergency tips
Tenants can submit emergency or non-emergency tips to building staff. Tenants can submit images, videos, and audio recordings along with their message. These will be submitted for the team to view and respond to in the LiveSafe platform and web apps.
Chat with onsite team
Tenants can chat with the onsite team after submitting a tip.
View submitted tips
Tenants can view and revisit the tips they have previously submitted. Any updates provided by the building team via LiveSafe will be visible in the Activate app.
Receive LiveSafe broadcast messages
Broadcast messages sent via LiveSafe will result in a notification to the user via Activate. The method of notification is configured by the end user - by default it is set to mobile push the Activate app.
If you would like to add and configure LiveSafe to your channel, contact your VTS Activate Customer Success Manager.