Skip to main content

Brivo

Updated

Access Management Overview 

  • BLE: Open the app to use your mobile credential
  • NFC: Tap and go access with your phone’s digital wallet
  • ACS Read: Sync users from ACS
  • ACS Write: Create and manage ACS users in Activate
  • Tenant Self Serve: Manage your employee suite and building access in Activate

 

Visitor Management

Not supported.

 

Required Client Participation

See below for required roles and expectations on your side. 

Role Expectation
Executive Sponsor Monthly and/or escalation participation only
Project Manager Weekly participation
Integration Point of Contact Integration & internal IT configuration support to work with VTS and integrator, complete Integration UAT onsite, knowledgeable infrastructure resource
Integrator Client should expect to actively work with their integrator* to complete any items the client is unable to achieve on their own.
Testing Group Works with Project Manager, Integration POC, and VTS to validate integration and triage issues
Friendly Tenant Testing Group Recommended group of tenant users to test mobile access and onboarding prior to go-live.
*Client may incur additional fees from their integrator for this type of support — please confirm ahead of project start.

 

Client Prerequisites

These items must be completed before VTS can begin configuration.

Access

  1. Admin credentials for Brivo
  2. Brivo Developer Account to obtain:
    • Username
    • Password
    • Client ID
    • Client Secret
    • API Key
  3. Provide Credential Range
  4. Subscription Tier: Determine your Brivo API subscription tier and share with VTS
    ⚠️Syncing users every 10 minutes can quickly consume API limits. Confirm usage estimates with your IT team.
    • Tier 0: 100,000 calls per 30 days
    • Tier 1: 500,000 calls
    • Tier 2: 1,000,000 calls
    • Tier 3: 2,000,000 calls
  5. Credential Setup Instructions:
    • Log in to Brivo Admin Portal
    • Navigate to: Setup → Account → Account Settings → Application Management
    • Create a new application with authenticationType = password
    • Retrieve Client ID and Client Secret from Application Details
    • API Key can be found in your Brivo Developer Account
  6. Email Considerations
    • VTS Activate will only sync against Brivo users with "work"-type email addresses
    • If multiple work emails exist, the integration selects the first one
    • Recommended: Ensure each user has only one work email type in Brivo
  7. HID Prerequisites

Related articles